April 1, 2020
Update to Commonwealth's Policies and Procedures during COVID-19
Dear Valued Clients,
We at Commonwealth Animal Hospital are committed to continuing to provide care for your pets during the coronavirus pandemic. It is our sincerest hope that this message finds you and your families in good health and staying safe. The following are policies and procedures put into place in compliance with the KY State Board of Veterinary Examiners’ recommendations and the Governor’s Executive Orders and Directives to prevent the spread of the coronavirus and protect Kentucky communities.
Effective immediately, OUR LOBBY IS CLOSED to the public. (Exceptions will be made in the case of end-of-life situations). We will continue to provide medical care to urgent cases via curbside exchange and telehealth when possible and to offer curbside pickup of medications and food.
Puppy vaccinations and rabies vaccines remain critical: we continue to vaccinate during this time.
Emergencies will always be treated during business hours: please CALL AHEAD.
We are postponing the following types of appointments until after May 1, 2020:
- Nail trims, anal gland expression, bathing, or grooming - unless the need is medical in nature
- Routine monitoring of annual blood work
- Booster vaccines for previously vaccinated pets
- Spays and neuters
If you are feeling ill, have a cough or fever, or have been in contact with anyone diagnosed with COVID-19, DO NOT COME TO THE CLINIC. If your animal must be seen in person, the ill owner should have a healthy family member or friend bring their sick animal to the hospital.
- Whenever possible, we prefer payment to be made via credit or debit card that can be taken over the phone, rather than having our employees handle cash or checks.
- We are operating with a reduced staff and we anticipate the volume of phone calls to be higher than normal, please have patience with us as we endeavor to remain operational during this time.
Thank you for your continued support. From our family to yours, please be safe and take all precautions to stay healthy.
The Doctors and Staff of Commonwealth Animal Hospital